Privacy Policy

Effective Date: March 15, 2025

This Privacy Policy describes how Meter Watch ("we", "us", or "our") collects, uses, and shares information about you when you use our website, mobile applications, and other online products and services (collectively, the "Services").

1. Information We Collect

Information You Provide to Us

We collect information you provide directly to us when you:

• Create an Account: When you register for an account, we collect your name, email address, and password.
• Register Meters: When you add a meter to our system, we collect the meter number and any nickname you assign to it.
• Contact Us: When you contact us, we collect the information you provide in your communications.

Information We Collect Automatically

When you use our Services, we automatically collect certain information, including:

• Usage Information: We collect information about your interactions with the Services, such as the pages or screens you view, the time spent on those pages, the frequency of your use, and the actions you take.
• Device Information: We collect information about the device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Log Information: We collect log information when you use our Services, including your IP address, browser type, access times, pages viewed, and the page you visited before navigating to our Services.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. For more information about our use of cookies, please see the "Cookies and Similar Technologies" section below.

Information We Collect From Third Parties

We may obtain information from third-party sources, such as:

• Electricity Provider Data: With your authorization, we access your electricity consumption data from your utility provider to provide you with insights and analytics.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process and complete transactions, and send you related information, including confirmations and receipts
• Send you technical notices, updates, security alerts, and support and administrative messages
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, promotions, and events, and provide other news or information about us and our partners
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Meter Watch and others
• Personalize and improve the Services and provide content or features that match user profiles or interests
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Carry out any other purpose described to you at the time the information was collected

3. Sharing of Information

We may share information about you as follows:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• In Response to Legal Process: We may disclose your information if required to do so by law or in response to valid legal process, such as a court order, subpoena, or government request.
• To Protect Rights and Safety: We may disclose information where we believe disclosure is necessary to protect the rights, property, or safety of Meter Watch, our users, or others.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.
• In Connection with a Transfer of Assets: If we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution, or liquidation), we may transfer your information to the buyer or other successor.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, or to resolve disputes.

5. Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems or your information.

6. Your Choices

Account Information

You may update, correct, or delete your account information at any time by logging into your account or by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

7. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

8. International Data Transfers

We are based in Zimbabwe and process and store information in Zimbabwe and other countries. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to Zimbabwe and other countries, where you may not have the same rights as you do under local law.

9. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the choices available to you.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: [email protected]

Postal Address: 123 Energy Lane, Harare, Zimbabwe

Last Updated: March 15, 2025